ALL FAQ-3

WHAT SHOULD I DO IF I HAVE BEEN TOLD TO QUARANTINE MYSELF AFTER CREATING THE BOOKING OR IF MY COVID-19 TEST IS POSITIVE?
You must send an e-mail to support@citycarsrental.com with a document showing that your test is Positive or that you have been quarantined, stating that your reservation status should be canceled or created at a later date.
TRAFFIC FINES
Any liability and material traffic fines arising from non-compliance with the current traffic laws belong to the user. Fines for traffic and illegal bridges and highway tolls, which occur during the rental period of the vehicle but reach us after the end of the rental, are collected from the person and/or company specified in the rental agreement. The time that will pass due to the fact that the vehicles are kept by the official or local authorities for whatever reason is considered within the contract period and the rental fee continues to work. In traffic fines written on the plate, the traffic fine is paid at a discount when notified to us and is collected from the credit card of our customers; Simultaneously, the service fee for the traffic ticket is also collected.
CAN I BUY THE CAR I RENTED?
You can contact us via https://malatyaexclusive.sahibinden.com/.
HOW CAN I REQUEST MY INVOICE OR REACH THE INVOICE IN CASE I HAVE NOT REACHED MY INVOICE?
You can access, print and save your invoices on our 'Invoice View' page.
You can request your invoice at accounting@citycarsrental.com.
You can request an invoice by filling out our contact form.
CAN I GO ABROAD WITH THE CAR I RENTED?
No, our rental cars cannot be taken abroad.
CAN THE CODE TO REALIZE THE CONDITION WITHIN THE SCOPE OF THE CAMPAIGN BELONG TO SOMEONE?
The main driver or the Additional Driver must fulfill all the requirements of the promotion conditions.
DOES THE DISCOUNT AND/OR POINT EARNING ADDITIONAL SERVICES INCLUDED IN THE CAMPAIGN?
Discounts and/or earning points are only made on the car rental amount. Current list prices are applied for any service other than car rental.
CAN I LEAVE THE CAR I RENTED IN A DIFFERENT OFFICE?
The rented vehicle can be left at another office for a one-way fee, which is a payment other than the rental price. In case the vehicle is received from one city and returned to another city, the one-way fee stipulated by City Car is applied. Fee information varies by office and can be viewed at the booking stage. You can get detailed information by calling our Reservation Center.
MY INVOICE AMOUNT IS MORE THAN I EXPECTED WHAT SHOULD I DO?
After your rental, HGS usage, missing fuel, damage, extension of the rental day, etc. conditions may be reflected on your invoice. If you have received additional services during the rental on your invoice, you can access the details.
You can request details by filling out our contact form with your rental agreement number.
IMPORTANT NOTES
In case of an accident, it is obligatory to keep an accident report in accordance with the shape of the accident without changing the location of the vehicle, or to obtain accident, theft and alcohol detection reports by applying to the nearest police or gendarmerie station, and to inform the Communication Center at 0850 888 80 15, which provides 24/7 service. . In case the vehicle is stolen, it is obligatory to apply to the nearest police or gendarmerie station and inform the Communication Center at 0850 888 80 15, which provides 24/7 service. Otherwise, all guarantees purchased will be deemed invalid and any damage will be collected from the tenant, including material and moral losses given to third parties. In case of malfunction of the vehicle or if support is needed for any reason, assistance should be obtained from the 24/7 service 0850 888 80 15.

Please make sure that the vehicle delivery and pick-up form is filled and mutually signed at the beginning and during the return of the rental.
To extend the rental period, notify / change the return time and day, please call the office where you rented or our Reservation center.
In case of an accident, vehicle breakdown or if you need support for any reason during the rental, you can call 0850 888 80 15 Communication Center and dial 4.
If the vehicle has a periodic maintenance mileage while you are using it, please call our Contact Center so that you can continue your journey safely.
In case of accident or theft of the vehicle unilaterally, accident, theft and alcohol detection reports must be obtained by applying to the nearest police or gendarmerie station without changing the location. In DOUBLE-SIDED accidents, drivers are obliged to fill in the Material Damage Accident Detection Report as specified on the report, depending on the type of accident, except for the cases stated in the following items. In bilateral accidents, the traffic accident report is issued by the traffic police only in the following cases:
S

If you are driving a motor vehicle without a driver's license,
If the driver is under age,
If the driver is suspected of alcohol or mental health,
If one of the vehicles involved in the accident belongs to public institutions,
If damage occurs to goods belonging to public institutions,
If only the belongings of third parties are damaged in a traffic accident,
If one of the vehicles involved in the accident does not have traffic insurance,
If the traffic accident resulted in death and/or bodily harm.
ASSURANCES
The explanation about our assurances is given below. Descriptions are for general and informational purposes only. City Car reserves the right to change this information over time. The guarantees included in your reservation are included in your price offer and/or reservation confirmation.

You can buy the assurances that are not included in your prices from our sales offices at the beginning of the rental. You can also get detailed information about the current limits from our sales offices.

Optional Financial Liability Assurance: These are the guarantees covering the damages given to third parties.

Mini Damage Assurance: It is the guarantee of repair with the declaration of the customer for the damages below the amount determined by City Car.

Personal Accident Assurance: It is an assurance that secures the driver and the people inside the vehicle within the assurance limits. It is calculated based on the number of seats in the vehicle.

Super Mini Damage Assurance: It is a damage assurance that offers the customer the right to repair with a declaration of up to 2,000 TL for one-sided damage cases where it is not possible to prepare a report or keep a record. It also includes the glass - headlight - mirror assurance.

THE WARRANTIES DESCRIBED ABOVE ARE FOR GENERAL AND INFORMATIONAL PURPOSES. DETAILED INFORMATION CAN BE OBTAINED FROM OUR RENTAL OFFICES.

What is your deposit fee?
Min. A deposit of 1000 TL is required.
WHEN WILL THE DEPOSIT RECEIVED AT THE LEASING BE REFUNDED?
When your rental is finished, your deposit amount is returned by CITY CAR. It is reflected in your account within 3-5 working days due to the internal communication of the bank. In cases where renting is made with a foreign credit card, the reflection period of the refund in the account is 10-15 working days.
WHAT ARE YOUR PANDEMIC-SPECIAL HYGIENE MEASURES?
We deliver our vehicles to you immediately after disinfecting, cleaning and airing before the reservation date.
CAN SOMEONE DRIVE THE CAR I HIRE?
In order for the person(s) other than the renter to use the vehicle, the driver's license information of the additional driver(s) must be shown on the rental agreement, therefore the driver(s) must be physically present at the office when the agreement is opened. In case of determination of the contrary and/or in case of any accident, all guarantees will be deemed invalid and both the renter and the person driving the vehicle will be held responsible separately and jointly.
CAN OUR CUSTOMERS OVER THE AGE OF 21 MAKE RENTALS?
If our customer is over the age of 19 and has a license of at least 1 year, he can purchase a group B license young driver package and rent it. (daily price 175 TL + VAT)
In order to use the Young Driver Fee application, the conditions listed below and in the table must be met.
In order to rent vehicles in the economic (A,B,N,F) group, it is necessary to be at least 21 years old and have a driving license for 2 years. People between the ages of 19-21 and who have a driver's license for 1 year can rent a car from the economic group by paying the Young Driver fee.

In order to rent the vehicles in the Comfort (O) group, you must be at least 23 years old and have a driver's license for 3 years. Persons between the ages of 21-23 and who have a driver's license for 2 years can rent a vehicle from the middle group by paying the Young Driver fee.

Age Young Driver applicable age range Young Driver applicable license limit
ECONOMY 21 Age 19-21 Minimum 1 Year
COMFORT 23 Ages 21-23 Minimum 2 Years
PRESTIJ 25 Ages 23-25 ​​Minimum 2 Years
PREMIUM 27 Ages 25-27 Minimum 3 Years
LUXURY 27 - Minimum 3 Years
VAN 25 - At least 2 Years

RENTAL WITH FOREIGN LICENSE
Turkish citizens who will be renting know and accept that it is possible to drive in our country with their driver's licenses obtained from foreign countries only under the following conditions and conditions:
With the driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of 1 year from the date of entry into our country.
Those who have been in our country for more than six months are required to have the Turkish translation of their driver's license approved by foreign representatives or notary public, together with their driver's license, while driving.
At the end of one year, it is obligatory to replace the driver's licenses obtained from foreign countries with our country's driver's license in order to be able to drive in our country.
Foreign nationals who will be renting know and accept that it is possible to drive in our country with their driver's licenses obtained from foreign countries, under the following conditions and conditions:
With the driver's licenses obtained from foreign countries, it is possible to drive a vehicle for a maximum of six months from the date of entry into our country.ir.
At the end of six months, in order to be able to drive in our country, it is obligatory to replace the driver's licenses obtained from foreign countries with our country's driver's license.
Without prejudice to the relevant laws and the provisions of bilateral and multilateral agreements, the procedures and principles regarding the replacement of the driver's licenses obtained from foreign countries with the driver's licenses of our country are as follows:
The application can be made to any traffic registration authority.
The information and documents that must be submitted during the application are determined by the General Directorate of Security.
Except for the education and examination requirement specified in Article 41 of the Highway Traffic Law No. 2918, the conditions of not being convicted, age, education and health are the same for those who will obtain a driver's license. However, without prejudice to the provisions of bilateral or multilateral agreements and practices, for foreigners with diplomatic exemption, their written declaration that they meet the necessary conditions is taken as basis.
When necessary, examination and research can be done about the accuracy of the driver's license through the Ministry of Foreign Affairs or our foreign representatives.
Temporarily obtained foreign driver's licenses are not changed.
Driver's licenses obtained from countries that are not party to the Road Traffic Convention and do not have a bilateral agreement on mutual recognition and exchange of driver's licenses cannot be exchanged with our country's driver's licenses.
Driver's licenses obtained by Turkish citizens from countries that are party to the Road Traffic Convention are replaced with their equivalent or equivalent driver's licenses.
Our country's driver's licenses, which correspond to the driver's licenses issued to use motor bikes (mopeds), motorcycles, rubber-wheeled tractors, construction machines or automobiles that foreigners have obtained from the countries that are party to the Road Traffic Convention, and the driver's licenses given to use other vehicle types are the B-class driver of our country. However, the documents of those who are authorized to use these vehicles by attaching a trailer that exceeds 750 kilograms and does not exceed 3.5 tons are replaced with our country's BE class driver's license. Other class driver's licenses
ISSUES INCLUDED AND NOT INCLUDED IN THE PRICE
Prices include Damage Liability Assurance, Theft Assurance and 18% Value Added tax. Fuel, Personal Accident Insurance, Mini Damage Insurance, Optional Liability Assurance, One-Way Fee, Delivery / Pick-up Fee (between 0-26 km), depending on office availability, Baby Seat, Navigation, Double comfort kit, Single person Comfort set, Bicycle, Safe, Camping Table & Chair, Wi-fi, Additional Driver and Bridge and Highway Crossing Device-Card Usage Fee are calculated separately. The vehicles are delivered to the customer with a full, half, quarter full tank of fuel. For vehicles returned with a missing or empty tank of fuel, the fuel difference is charged together with the service fee.
DO YOU HAVE UPPER AGE LIMIT?
No.
CANCELLATION AND REFUND CONDITIONS
For Prepaid reservations, if the reservation is canceled up to 1 month before the vehicle pick-up date, the entire rental fee will be refunded by CITY CAR.
In Prepaid reservations, when the delivery time of the vehicle is between 4 weeks and 3 weeks, 25% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)
In Prepaid reservations, when the delivery time of the vehicle is between 3 weeks and 2 weeks, 50% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)
In Prepaid reservations, when the delivery time of the vehicle is between 2 weeks and 1 week, 75% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)
For Prepaid reservations, the rental fee is non-refundable for cancellations made 1 week before vehicle delivery.
In prepaid reservations, vehicles belonging to our customers will be kept for 2 hours from the pick-up time, and our customers will be able to receive their vehicles within these two hours. After 2 hours, the reservation will be canceled automatically by the system and the fee will not be refunded.
The number of days remaining in the early delivery of the vehicle is not refundable.
Users with a foreign driver's license have to present their passport to the rental office, otherwise the prepayment amount will not be refunded.
Refunds for Prepaid Reservations will be reflected on your card within 3-5 business days, depending on the bank's transaction intensity.
In order for the vehicles to be delivered to our customers in Prepaid Reservations, the General Rental Conditions and the following conditions must be fulfilled. If the following conditions are not met, the vehicle will not be allocated and no refund will be made.
Payment methods are wire transfer and credit card, and there is no cash payment or debit card application.
The provision amount, which varies according to the rental and vehicle group, must be provided from the credit card of the person.

is attached. The name and surname of the person who will be renting should be on the credit card.
The person who will receive the vehicle must present his Driver's License to the City Car office.
In order to realize the Middle and Upper segment rental, 1 Credit card belonging to a different bank must be presented.
For Prepaid Reservations, the following conditions must be fulfilled in order for the vehicles to be delivered to our Customers. Refunds will not be made if the following conditions are not met.
The provision amount, which varies according to the rental and vehicle group, must be provided from the credit card of the person.
Payment methods are wire transfer and credit card, and there is no cash payment or debit card application.
The person who will receive the vehicle must present his Driver's License to the City Car office.
In order to realize the Middle and Upper segment rental, 1 Credit card belonging to a different bank must be presented.
Reservation Change:
Changes cannot be made to a prepaid reservation. If a reservation is requested to be changed, the reservation must be canceled and the cancellation - refund conditions written above are valid. After the cancellation, a new prepaid reservation can be made according to the desired change.

Unused Days:
If the vehicle is returned before the date range specified in the reservation form after the rental has started, no refund will be made for the unused days. If the customer does not pick up the vehicle on the date and time specified in the reservation form, although a prepaid reservation has been made, the prepayment amount collected will not be refunded.

Extension of the Rental:
In a rental made with a prepaid reservation, the rental period cannot be extended.
** CITY CAR reserves the right to cancel the reservation unilaterally. In the cancellations made by CITY CAR, the full amount of money will be refunded.

CAN YOU PROVIDE RENTAL SERVICES TO CUSTOMERS WITH H CLASS DISABLED LICENSE?
Since only specially equipped vehicles with disabled license plates can be used with an H class driver's license, it is not legally possible to rent and use our vehicles with an H class driver's license.
WHAT ARE THE DOCUMENTS REQUIRED FOR CUSTOMERS FROM ABROAD?
-For our foreign customers coming from abroad, they must have their passport and international driver's license with them during the rental.

- Our foreign customers coming from abroad must have an entry stamp in the last 6 months in their passports.

- Customers coming from abroad can drive for a maximum of 2 years as of the date of entry into Turkey. Customers who want to drive in our country after 6 months have passed from entering the country are obliged to carry with them the translations of the driver's licenses they received from foreign representative offices or notary public, and their driver's licenses while driving. After 2 years, it is obligatory to replace the driver's licenses obtained from foreign countries with the driver's licenses belonging to our country.
IS THERE A KILOMETER LIMIT ON VEHICLES?
The right to use the kilometer in daily car rental service is limited to 2000 km per contract for 7 days or more rentals, on the condition of 250 km per day.
The right to use mileage in monthly car rental service is limited to 5000 km.
The mileage fee varies on the basis of vehicle group, and you can get detailed information from our offices.

VEHICLE SEGMENT
City Car Discount Rate Economic Comfort Prestige Premium Luxury Van
Renting 10 or more 45% 0.39 ₺ 0.47 ₺ 0.63 ₺ 1.02 ₺ 1.26 ₺ 1.02 ₺
6.-9. Rental 40% 0.43 ₺ 0.51 ₺ 0.69 ₺ 1.11 ₺ 1.37 ₺ 1.11 ₺
5. Rental 35% 0.46 ₺ 0.56 ₺ 0.74 ₺ 1.21 ₺ 1.49 ₺ 1.21 ₺
4. Rental 30% 0.50 ₺ 0.60 ₺ 0.80 ₺ 1.30 ₺ 1.60 ₺ 1.30 ₺
3. Rental 25% 0.54 ₺ 0.64 ₺ 0.86 ₺ 1.39 ₺ 1.71 ₺ 1.39 ₺
2. Rental 20% 0.57 ₺ 0.69 ₺ 0.91 ₺ 1.49 ₺ 1.83 ₺ 1.49 ₺
1. Rental 0% 0.71 ₺ 0.86 ₺ 1.14 ₺ 1.86 ₺ 2.29 ₺ 1.86 ₺

*Excess fees excluding VAT.
In fixed-price business segments where City Car discount is not applied, such as Corporate, Agency, Collaborations, the 30% discount prices in the table are valid.
CAN ADDITIONAL ASSURANCES BE PURCHASED WHEN THE LEASING CONTINUES?
Additional safeguards must be purchased at the time of delivery.
WHAT IS NEAR THE CITY?
With the Near CITY service, your vehicle is delivered to you wherever you want, and it is picked up from the point you want. All you have to do is enjoy your vehicle.

In order to experience the comfort and prestige of CITY wherever you want, you can create your request by calling our Reservation Center at 0850 888 80 15.
ARE YOUR VEHICLES FULL INSURANCE? IS IT FULLY INSURED?
Our vehicles have limited damage and theft insurance. If you want to expand your assurance limits, you can purchase additional assurances.
What are your additional assurances?
The explanation about our assurances is given below. Descriptions are for general and informational purposes only. CITY CAR reserves the right to change this information over time. The guarantees included in your reservation are included in your price offer and/or reservation confirmation.
Securities not included in your prices are sold at the beginning of the rental.

You can buy from our chips. You can also get detailed information about the current limits from our sales offices.
Voluntary Liability Assurance (LI-SLI): These are the guarantees covering the damages given to third parties.
Mini Damage-Super Mini Damage Assurance (MI-SMI): It is the guarantee of repair with the declaration of the customer for the damages below the amount determined by CITY CAR.
Personal Accident Assurance (PAI): It is an assurance that secures the driver and the people inside the vehicle within the assurance limits. It is calculated based on the number of seats in the vehicle.

THE WARRANTIES DESCRIBED ABOVE ARE FOR GENERAL AND INFORMATIONAL PURPOSES. YOU CAN GET DETAILED INFORMATION FROM OUR RENTAL OFFICES.
DO YOU REQUEST ADDITIONAL FEE FOR WINTER TIRES AT CAR RENTAL?
Yes, our rental vehicles are in the passenger car category and since winter tire application is not mandatory in this category, we provide winter tire service as an additional product, taking into account your safety.
DOES MY CHIP ID CARD REPLACE A DRIVER'S LICENSE?
In all your rental transactions, along with your old or new identity documents, a driver's license suitable for the rental vehicle class must also be presented.
DO YOU HAVE A RENTAL SERVICE WITH A DRIVER?
Yes.